The Business Value of Customer Experience - Kerry Bodine, at USI Published 2016-07-18 Download video MP4 360p Recommendations 18:45 Experience Management (XM) and Customer Experience (CX) with Alicia Tillman, SAP (CxOTalk) 1:27:29 Value Props: Create a Product People Will Actually Buy 15:31 Don't Listen To Your Customers - Do This Instead | Kristen Berman | TEDxBerlin 01:29 Customer Service vs. Customer Experience 44:31 Kerry Bodine, "From User Experience to Customer Experience" 56:55 The art of negotiation: Six must-have strategies | LBS 1:12:28 The Marketing Expert: How to Get More Sales, Loyal Customers, and Bigger Promotions 22:54 L'éloge de la gentillesse - Emmanuel Jaffelin, à l'USI 10:36 The 6 Top Customer Experience (CX) Trends Every Company Must Get Ready For Now 2:09:31 Harvard i-lab | Startup Secrets: Go to Market Strategies 14:59 'How I stole great customer service - with pride!' | Lisa Ekström | TEDxLundUniversity 19:31 Welcome to the Experience Economy - Joe Pine 49:59 Penser comme un mentaliste : anticiper les crises et surmonter l'incertitude -Rémi Larrousse à l'USI 13:38 The Customer Experience Remotevolution | Sandra Thompson | TEDxPCL 04:43 The SERVICE in Customer Service | Simon Sinek 1:26:39 Radical Candor: From theory to practice with author Kim Scott 04:39 Why The Best CEO's Invest in Customer Experience 02:55 How To Create A Customer Journey Map Similar videos 09:27 Kerry Bodine - The Business Value of Customer ExperienceI 20:42 The future of customer experience: keynote compilation of 2019 / by Steven Van Belleghem 04:11 Kerry Bodine: How social improves the customer experience, loyalty and revenue 50:21 CS100 Summit 2019 - Kerry Bodine - The Path To Profitable Customer Experiences 02:51 SteveJobs CustomerExperience 02:42 Defining Customer Experience 1:28:21 Kerry Bodine: From Product Management to Journey Management 04:03 5 Essentials For Creating A Differentiated Customer Experience 04:18 To improve customer experience, consider employee experience too | Marketing Media Money 21:45 SDNC13 -Day1- The Danger of Big Data by Kerry Bodine 02:16 The value of Customer Experience in IT 20:57 The ROI of Customer Experience 12:24 Capturing the True Meaning of Customer Experience 05:49 4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker 04:16 Kerry Bodine’s Speaking Reel More results