How to Handle Angry Customers Published -- Download video MP4 360p Recommendations 02:49 Handling Customer Complaints: Defusing Frustration 05:20 LiveAgent | Quick Help Desk Software Overview 58:20 Think Fast, Talk Smart: Communication Techniques 01:28 If Call Center Employees Were Honest 47:47 Former CIA Officer Will Teach You How to Spot a Lie l Digiday 09:58 Detailed Help Desk Feature Overview 02:10 Poor vs Great Customer Service 05:52 Benefits of Live Chat and How to Use It 38:59 #579: Creating forever customers with Michael Mallett, Medallia 12:12 3 Secrets for Responding to Rude People Like a Boss | Shut them up for good 57:17 Legal Essentials for Startups: Expert Advice from Marius of Segev LLP - EP06 00:59 Dealing with Angry Customers - Abusive Language 1:25:15 Product management theater | Marty Cagan (Silicon Valley Product Group) 57:35 When a Narcissist Can't Control You, They Try These 3 Tricks 1:08:46 The Influence Expert: 7 Ways to Get People to Do What You Want (Even When They Don't Want To) 1:21:50 How Google sets goals: OKRs / Startup Lab Workshop