How Data Insights Can Transform Customer Success to Perfection Published 2023-09-20 Download video MP4 360p Download video MP4 720p Recommendations 36:36 Why an Expansion Mindset Wins 1:03:21 Customer Success Operating Model 15:53 Scaling CS: Boost Your Net Retention Rate from 100% to 120% 07:32 7 Effective Tips for Presenting Data at Work! 23:44 Transforming CS: A Dynamic Change Management Approach 09:32 What Is Strategy? It’s a Lot Simpler Than You Think 24:36 Why the KORE Score Framework will Retire the Net Promoter Score 09:09 5 skills to get you hired as a CSM 32:29 Elevating Net Retention Rate with Capability Adoption Scores 27:03 The Ultimate Guide to Partner Success Programs 18:38 Monetizing Customer Success - A Masterclass in CS Revenue Generation 05:40 How to Develop Key Performance Indicators 18:08 TAM vs CSM: Navigating Customer Success Roles 07:03 How to Perform a SWOT Analysis 24:09 Achieving 120% NRR with the OGSMT Framework 26:07 Should we merge CS and Support roles? 50:46 Mock Interview & Feedback: Customer Success Manager 17:05 “Keep Your Customers” With the MINT Framework 08:14 4 Tips: Personalize & Scale Customer Adoption | Salesforce on Salesforce 15:07 Step-by Step Guide to Building Strong Client Relationships with Key Accounts 📝 Similar videos 02:13 Transforming Customer Success through data science and machine learning 01:10 Lean Into the Data Analytics for Customer Success 01:45 Legacy Modernization and Regulatory Reporting made easy with Pixel Perfect | Customer Success Story 16:29 CUSTOMER SUCCESS Impact on PRODUCT ROADMAP 45:58 How AI will Transform Customer Success: Reshaping Post Sale Experiences and Preparing for the Future 44:25 Leveraging the Power of AI to Transform Customer Success 53:27 AI + Customer Success Summit Workshop: How to Use AI to Turn Data into Insights 38:59 The Perfect Guide To Customer Success Metrics For Startups ft. Donna Weber 50:13 Client Success with BI Directional Real Time MDM 01:49 Transforming Reporting Experience for Tableau | Customer Success Story | Fintech 26:54 Using data-powered insights to supercharge your CS strategy w/ Medallia, Dyanamic Yield, and NetApp 23:32 Driving Customer Success with a Data Driven Approach 41:21 Customer Success Webinar: Designing a Proof of Concept Strategy That Converts 1:01:07 Scaling Customer Success from Retention to Expansion 28:03 Redefine What's Possible with Your Data Analytics, Giuseppe Lolli - Customer Success Manager, Vizlib 09:32 Top 5 Activities of a Great Customer Success Manager: How to be Perfect Customer Success Manager? 48:26 CS Bootcamp - Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically 36:51 The Journey to Success: How to Build a Winning Strategy with Data Insights 26:55 How to Incorporate Tech Touch to Scale Outcome Driven Customer Success - PLG Disrupt Summit 2020 More results