Call Centre Helper - Webinar Replay: How to Make Your Agents More Productive Published 2022-03-28 Download video MP4 360p Recommendations 04:35 Forecasting Fundamentals: #3 The Basics 02:55 An Easy Step by Step Guide to Creating a Schedule 02:27 How to Improve Forecast Accuracy 01:41 Forecasting Fundamentals: #1 If It's A Forecast... It's Wrong 03:04 Forecasting Fundamentals: #4 Daily Profiles and Reporting Intervals 00:53 Call Centre Broken Processes: Human Error Compromises Sensitive Customer Data 00:54 DE&I Support in the Contact Centre 02:34 What Does Contact Centre Partial Automation Really Mean? 01:53 How to Choose Which Calls to Evaluate 02:34 What's Really Stopping Your Talent From Blooming? 02:28 Respect: The Missing Piece From Your CX Puzzle 02:36 Call Centre Broken Processes: The Broken Processes in CX We All Hate (And How to Solve Them) 01:00 Call Centre Broken Processes: Inconsistent Agent Performance Can Harm CX 02:14 Forecasting Fundamentals: #2 Get a 70% Forecast Accuracy with No Skill 02:22 Tips to Tackle the 3A's: Ditch the Rigid Schedules and Publicly Praise 01:09 Call Centre Broken Processes: When Failures Aren’t the Agents’ Fault 09:07 IELTS Listening: Get Band 9 with 10 Advanced Tips and Exam Tactics in 2024 01:18 Tips to Tackle the 3A's: Switch Up Your Agents' Day Similar videos 59:00 Webinar Replay How to make your agents more productive 1:00:30 Call Centre Helper - Webinar Replay: Building a Productive and Efficient Contact Centre 1:00:30 Call Centre Helper - Webinar Replay - Hints and Tips for Helping Agents be Better at Their Job 56:39 Call Centre Helper - Webinar Replay: The Agent of the Future 59:37 Call Centre Helper - Webinar Replay: 5 Ways to Create Engaged and Empowered Agents 1:02:35 Call Centre Helper - Webinar Replay: How to Build an Effortless Customer Experience 1:00:16 Call Centre Helper - Webinar Replay: How Technology can help your Contact Centre to Improve 1:00:43 Call Centre Helper - Webinar Replay: 5 Ways to get Agents to Improve Customer Experience 1:00:33 Call Centre Helper Webinar Replay: How To Give Excellent Customer Service For Vulnerable People 1:01:16 Call Centre Helper - Webinar Replay: The Secrets of WFM 1:02:25 Call Centre Helper - Webinar Replay: What does a Super Agent Look Like 1:00:34 Call Centre Helper Webinar Replay: How to Gamify Your Contact Centre and Motivate Advisors 1:29:38 Call Centre Helper - Webinar Replay: How to be World Class at Customer Service 1:00:19 Call Centre Helper - Webinar Replay: 7 Ideas to Improve your Quality Management 1:01:18 Call Centre Helper - Webinar Replay: How to Transform CX 1:01:45 Call Centre Helper - Webinar Replay: The Best Kept Secrets of WFM 59:30 Call Centre Helper Webinar Replay - How Real Time Coaching Improves Agent Effectiveness 1:00:41 Call Centre Helper - Webinar Replay: How to Deliver Consistent Service 1:00:25 Call Centre Helper - Webinar Replay: 10 Ways to Improve Employee Engagement More results